Privacy Policy

Sonia Grover – Heart Souls Heart Privacy Policy

This statement sets out how we use and protect any information that is collected about you when you contact us and/or give us your email address. Should we ask you to provide certain personal information please be assured that it will only be used to contact you regarding participation in a workshop, class, private appointment or other offering of ours.

We have always had a strict privacy and positive ‘Opt in’ policy, either in person, at events or via the use of our mailing list provider MailChimp, which has always provided the independent means to ‘opt out’ and be removed from our online mailing list.

How we collect your information
We collect data about you through a variety of different methods including:

Direct interactions: You may provide data by filling in forms on our site (or otherwise) or by communicating with us by post, phone, email, in person or otherwise, including when you:
• order our products or services;
• create an account on our site;
• subscribe to our service or publications;
• Request resources or marketing be sent to you;
• enter a competition, prize draw, promotion or survey; or
• give us feedback.

Automated technologies or interactions: As you use our site, we may automatically collect Technical Data about your equipment, browsing actions and usage patterns. We collect this data by using cookies, server logs and similar technologies.

The cookies used on this website can be turned on or off. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

You must opt in to receive emails with up to date news on Heart Souls Heart events, workshops, courses, talks, or personal appointments. You can register your details to receive our newsletter either at an event or online and can unsubscribe at any time. Your data is not shared with any third party and is used solely for keeping you updated on Heart Souls Heart news, events and products and services and marketing material via email, text, and messenger services.

What data we collect
We collect personal data such as your name and email address; your phone no. and address. If you email us to inquire about anything, we keep your email address.

Personal data means any information capable of identifying an individual. It does not include anonymised data.

We may process certain types of personal data about you as follows:
•Identity Data may include your first name, last name, username.
•Contact Data may include your billing address, delivery address, email address and telephone numbers.
•Financial Data currently all financial transactions are via Pay Pal whose responsibility it is to keep all your data and transactions secure.
•Transaction Data may include details about payments between us and other details of purchases made by you.
•Profile Data may include your username and password, purchases or orders, your interests, preferences, feedback and survey responses.
•Usage Data may include information about how you use our website, products and services.
•Marketing and Communications Data may include your preferences in receiving marketing communications from us and your communication preferences.

Sensitive Data
We do not collect any Sensitive Data about you. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We do not collect any information about criminal convictions and offences.

How we use your information
If you book for an event, class, talk, personal appointments or workshop (in person, or online) we will keep your personal records, for the purpose of updating you regarding a workshop, event or private appointment you are booking (online or face to face).
We may use your information to send you details of forthcoming events, where Heart Souls Heart will be participating.

Where we store your data
If you give us your email address to hear about workshops it is kept on a single PC’s website’s address book and online with our mailing list provider MailChimp.
We store the contact details you provide on a secure password protected computer and website. If you make an appointment with us, your details will be written on paper and locked it in a secure fireproof filing cabinet.

The transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Do we share data
We will not share your data with anyone, unless we become legally obliged to do so. Regardless of how you register, our mailing list is held on a secure sever by our mailing list provider, MailChimp. You can review their privacy policy here.
If you make a booking via our website, once you have completed our booking form, you will be directed to PayPal to pay for the booking. However, as your payment is going via PayPal, they will receive any personal information that you choose to provide to them directly. You can read PayPal’s Privacy Policy here.

What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Cookies
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see dfactory.

Changes to our Privacy Policy
This Privacy Policy was generated on Wednesday 23rd May 2018. Any changes to this privacy policy in the future will be posted on this page.

Contact
Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to sonia@heartsoulsheart.com